Privacy Policy

NAÎTRE Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of all of our customers and everyone who visits our site and will only collect and use information in a manner consistent with your rights and our obligations under the law.

 

SECTION 1: What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, and telephone number.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Advertising and Analytics: We use tracking technologies, including tools provided by our advertising partners, to understand your preferences and provide personalised advertisements on third-party platforms. These technologies track your interactions on our website and allow us to create targeted campaigns. By using our website, you consent to this data processing.

Health Data Protection: We do not collect, store, or share any personal health data. Any information provided during transactions or interactions on our website is limited to what is necessary for order fulfilment, customer service, and marketing where consent is given.

Email marketing and text messaging (if applicable): With your permission, we may send you emails and text messages about our store, new products, and other updates.

 

SECTION 2: Consent

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information at any time by contacting us at team@naitre.com or mailing us at:

NAÎTRE Ltd 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ

You can also adjust your data sharing preferences for targeted advertising by visiting our cookie settings page or the opt-out resources available on our Data Sale & Sharing Opt-Out Page To edit your cookie preferences directly, please use the link available in the Cookie Bar on our website.

 

SECTION 3: Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We may also share your data with third-party advertising platforms to deliver targeted advertisements. These platforms process your data in accordance with their own privacy policies and applicable regulations. However, we do not share or sell any personal health data under any circumstances.

 

SECTION 4: Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment Security: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS, ensuring secure handling of credit card information.

 

SECTION 5: Third-Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We encourage you to review their privacy policies to understand how your personal information will be handled by these providers.

 

SECTION 6: Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7: Cookies & Data Sharing

We use tracking technologies to monitor user interactions on our website. This allows us to deliver personalised advertisements and analyse campaign performance. You can manage your cookie preferences, including opting out of specific tracking technologies, through our cookie settings page.

Here is a list of cookies that we use.
We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional,
Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held,
Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held,
expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks,
Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite
If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period,
Set by Google and tracks who visits the store and from where

 

Data Sale & Sharing Opt-Out: Depending on your region, you may have the right to opt out of certain data-sharing activities. If you wish to manage your preferences regarding data sales or targeted advertising, please visit our Data Sale & Sharing Opt-Out Page.

For more information on how our advertising partners process your data, please refer to their respective privacy policies.

 

SECTION 8: Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

SECTION 9: Questions And Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at team@naitre.com or by mail at:

NAÎTRE Ltd [Re: Privacy Compliance Officer] 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ