Naître is a fertility-to-family wellness brand supporting people through fertility, pregnancy and postnatal care.

Our customers are often at important and emotional stages of life, so the way we communicate matters deeply. We’re looking for someone with excellent written communication, strong attention to detail and a naturally thoughtful approach to customer care.

This opportunity may suit someone with experience in customer care, ecommerce support, wellness, supplements or a similar customer-facing role.

We’d love to hear from you if you are calm, reliable and naturally helpful, with a warm writing style and good judgement.

Experience in customer care, ecommerce support or a similar customer-facing role

Clear, warm and natural written communication

Strong organisation and attention to detail

Good judgement when handling sensitive or personal customer questions

An interest in fertility, pregnancy, postnatal care, women’s health, wellness or supplements

A thoughtful approach to customer experience and brand tone

Customer care at Naître is about more than answering questions. It is about helping people feel heard, reassured and supported.

We’re looking for someone who understands the importance of responsible communication in the wellness space. You do not need to be a medical expert, but you should be comfortable communicating carefully, using approved information and recognising when a customer should be directed to a qualified healthcare professional